Getting started with Control+

This documentation is intended for:

Multifunction printer (MFP) admin
RICOH Smart Integration (RSI) admin

This may be the same person or different people might hold different admin roles.

Before you start, you’ll need to have an RSI account (you should have this from the RICOH onboarding).

Prerequisites

To get started with Control+, you’ll need to complete some prerequisites.

Make sure the MFP has an internet connection.
Disable the MFP user authentication setting.
1. On devices with Always Current Technology (ACT) 2.x: Settings > System Settings > Settings for Administrator > Authentication /Charge > Administrator Authentication/User User Authentication/App Auth. > User Authentication Management and select Off.
2. On devices pre-ACT2.x: User Tools on the MFP Smart Operation Panel (SOP) > Machine Features > System Settings > Administrator Tools > User Authentication Management and select Off.
Disable the MFP job log transfer setting.
1. On devices with ACT 2.x: Settings > System Settings > Settings for Administrator > Data Management > > Transfer Log Setting and select Do not Forward.
2. On devices pre- ACT 2.x: User Tools on the MFP Smart Operation Panel (SOP) > Machine Features > System Settings > Administrator Tools > Transfer Log Setting and select Do not Forward.
Go to User Tools on the MFP Smart Operation Panel (SOP) > Login to Screen Service > select Screen Device Settings to enable Screen device always-connection.
If you’re using the MFP function usage restriction, make sure the MFP admin has refreshed the device address book. This will prevent conflicts with the RSI account privilege.

Download the Cloud Settings app

To get started, you’ll first need to download the Cloud Settings app. The Cloud Settings app allows you to:

Allocate or deallocate packages to the machine
Deallocate all packages with the licences allocated to the machine
Check the packages used in the past
Unregister the machine with RICOH Smart Integration (RSI)

Instructions are below for you to:

Download the Cloud Settings app for one device
Download the Cloud Settings app for a number of devices at a time (batch registration)

Download the Cloud Settings app for individual MFPs

You can download the Cloud Settings app for either one device or a number of devices at a time (batch registration guidance is below).

If you have a device model before ACT 2.0, you’ll need to complete these steps first (there’s further guidance on ACT 2.0 and device models). If your device model is not listed here, you can skip this step:

On the home screen, select Application Site.
Select RSI Control+ Setup.
Select Install.
Select Install.
After the apps have been installed, select Close.
Select the home icon (a house).

You can now do the following steps:

On the home screen, select Cloud Settings.
The Register Device screen will appear. If the device is already registered in RICOH Smart Integration, the Register Device screen will not display. You can skip to Step 12. (select setting)
Select Next.
Select a language and select next.
Select Login.
Input the required information.
Select Login to register a device.
Select Register.
Select Next (Select Packages screen appears)
Select Next (Confirm Install Packages screen appears)
Select Next (Install Schedule screen appears)
Select OK.
Select Exit
Select Close on the displayed message
The setup of the packages will start. Follow the on-screen instructions to complete setup.
Restart the MFP. Enter the device administrator name and password on the device panel if prompted.

If the setup fails, an error message will show. Select Retry to start setup again.

If the application does not display, restart the device again.

Download the Cloud Settings app for multiple devices (batch registration)

There’s further guidance on downloading the Cloud Settings app for individual MFPs. You can use batch registration on 2+ devices.

Prerequisites for batch registration

the computer you’re using for batch setup must be connected to the MFPs over the network
the computer you’re using for batch setup must have an internet connection

If firmware update or device restart occurs during setup, do not turn off any of the devices until the firmware update or device restart is complete. While the firmware update is running:

do not turn off any of the devices
do not turn off the computer
keep the device registration tool running

Download the device registration tool (or if you already have a version of the device registration tool, check you have a version for which the file name ends with 2.x.x. If you have 1.x.x, follow these steps to download a later version of the tool).
1. Log in to the RSI portal.
2. Select Device Management.
3. Select Download Device Registration Tool.
4. Save the tool to any location (where you have editing permission) on your computer.
Unzip the downloaded zip file, then double-click DeviceRegistrationTool.
Select a language, then select OK.
Select your region, then select Start.
Check the Accept cookies checkbox, and then select Next.
If you’re using a proxy, check the Use Proxy checkbox.
Click Confirm Connection.
Select OK.
Select Next.
Decide whether to add a Cloud Settings icon to the home screen of the machine, and then select Next.
Specify the time at which to update the application, and then select Next.
1. The specified time will sync with the time zone of the machine.
Select Login.
Log into the RSI portal.
Go to IP Address Search.
Enter the IP addresses of all the devices you want to set up.
1. You can set up to 5 IP addresses. You can use wildcards in IP addresses.
2. To use machine administrator accounts or SNMP access accounts as search conditions, select Advanced Settings.
Select Search.
Check the device you want to set up, and then select Select packages.
For each device, select the checkbox for each package you want to install, and then select Register/Set Up.
1. You can view more-detailed information about each package by clicking Details within the package name column. The detailed information includes the following:

Information displayed	Description
Package name	Name of the package.
Plan name	Name of the pricing plan for the package.
No. of available licences	Number of licences available for the package.
Total no. of full licences	Number of all licences held by this tenant (management unit).
Subscription ID	Contract ID for the package.
Period Available:	Expiration of the package. Example: If the package expires on December 31, 23:59:59, 2021, this is shown as "2021/12/31 23:59:59".

Check Complete is displayed under Register/Set Up Progress for each of the devices.
Select Finish.

Complete will also display under the Register/Set Up Progress column if an already-registered device is set up.

If the setup fails, you can view error information in the Register/Set Up Progress column. Check the error details and solve the error.

Apply packages to MFPs

You can select which package to apply to your users’ devices.

You will not be able to edit the checkboxes if:

The device(s) have already been assigned a package
The package is linked to another device licence (for example, user licence, tenant free licence)
The number of Available Licences in the row is "0"

View details for each package

You can select the Detail button for more information on a package.

Field	Description
Package name	The name of the package.
Plan name	The package contract plan name.
Available licence	The number of remaining licences. When the licence type is something other than device licence (for example, a user licence, tenant free licence), a "-" (hyphen) will display.
Total number of licences	Total number of licences in your management unit (tenant). When the licence type is something other than device licence (for example, a user licence, tenant free licence), a "-" (hyphen) will display.
Subscription ID	The package subscription ID.
Expiration Date	Expiration date of the package. Formatted in YYYY/MM/DD HH:MM:SS.

Resolve errors for applying packages to device(s)

Error message	Solution
There are no packages to install.	Progress with the installation. If you believe you should have packages to install, contact RICOH Support.
Failed to get package information. Check the network settings (proxy settings, LAN connection status etc.)	This means retrieving the package information from RSI-cloud has failed. To resolve, check the network settings are working correctly.

Register and set up devices with packages

Once you’ve selected the packages, select the Register & Setup button. This will execute device registration and setup. During device registration and setup, some actions (such as Retry and Exit buttons) will be temporarily unavailable.

After device registration and setup, you’ll be able to see the package results displayed in the table.

Resolve errors for applying packages to device(s)

Errors, should they appear, will be visible in the Register & Setup progress column.

Error message	Description	Solution
Busy	A function, such as setting a menu, is being used on the device side.	Close the other function on the device.
Cloud error	Network failure due to RSI service disruption.	Confirm the status of RSI service using the Status Dashboard.
Cloud network error	Communication between RSI-Cloud and the tool cannot be established due to the network error such as no response, interrupted connection or timeout.	Check the network settings are working correctly.
Device error	The device is experiencing a network failure.	Wait 2 minutes and retry. If the problem occurs again, restart the device.
Device network error	Communication between device and tool cannot be established due to a network error, for example no response, interrupted connection, or timeout.	Check the network settings are working correctly.
Error in automatic application update time setting	Automatic update time setting failed.	Retry. If issue persists, manually set the automatic update time on the device.
Error in automatic firmware update configuration	Failed to update automatic installation settings. The device administrator account was denied.	Retry with the account you set while registering the device. Alternatively, the account can be set again by redoing the device search process.
Error in Cookie configuration	Failed to change cookie settings.	The device administrator account was denied. Retry with the account that was set while registering the device. Alternatively, the account can be set again by redoing the process of device search.
Error of adding icon	Adding the icon to the SOP of the device failed.	Try adding the icon from the application site again.
Invalid device	The device is already registered into another management unit (tenant).	Unregister the device from the other tenant.
ISS SOP app installation fail	This could be caused by numerous issues, such as: the installation is already in progress network error failure when downloading, installing, or activating ISS SOP app invalid product key	To fix this, follow these steps: Make sure no other function is being used on the device, and then try again. Check the network settings (proxy settings, LAN connection etc.). If network settings are working, check the product key with your RICOH representative.
Licence error	This could be caused by: the licence has expired and the activation has failed there’s an insufficient number of licences you’re using an uncontracted licence	To resolve: check the licence contract date and renew if it has expired add licences if you need additional licences make sure you’re only using contracted licences.
System error	Internal error for this tool.	Restart the tool. Contact support if the problem persists.

Register the device under your management unit (‘tenant’)

You’ll need to register the device under your RICOH management unit (otherwise known as ‘tenant’). You should be prompted to do this on the Device Registration Wizard and you must be logged in using an RSI administrator account.

Search devices to add under your RICOH tenant

You can enter the IP of a MFP and the Device Registration Wizard will search for the device so you can register it. There’s troubleshooting for error messages below:

Error message	Example	Solution
More than 16 characters are entered	123.123.123.1233	Enter 16 characters maximum.
Out of IP range is entered	123.123.123.1233	Enter your IP address using the following format: 192.168.123.132.
Unsupported octet format is entered	12.12.12.12.12.1	The IP address needs to follow this format: XXX.XXX.X.XX (example IP address: 192.158.1.38)
Unsupported character is entered	123.123.123.$$$	Only use numerical characters, “.”, and “*”.
Wild card is entered in unsupported octet	123.123.*.123	Only use wild card “*” in the final 3 numbers (otherwise known as the 4^th octet).
Unsupported input format is used	123.123.123.**	Only use 1 wild card (“*”).
Any IP Addresses are not entered	-	Enter the IP address value.

Configure the account setting for device administrator

In the MFP advanced settings tab, you can configure the account setting for device administrator and SNMP access account.

This tool only supports SNMPv1/v2. SNMPv3 is not supported.

Field	Default value	Detail	Default
User Name	admin	From 1 to 32 byte and double quotation mark[“], colon[:], and space cannot be entered.	“admin”
Password	(Blank)	From 1 to 32 byte	Empty
Read Community Name	public	From 1 to 15 byte	“public”

Set proxy settings

If you’re using a proxy, you’ll need to check the connection of the proxy communicating with the server.

Go to Settings > Screen Feature Settings > Proxy Settings.

You can set the proxy settings to use when a MFP communicates with the RSI cloud.

Field	Description
Server address	This can be 1 - 255 characters.
Server port	Only numbers from 1 to 65535. If you enter a 2 byte number character, it will be transferred to 1 byte number.
Username	This can be 1 - 255 characters.
Password	This can be 1 - 255 characters.