Set up Control+ reporting

Control+ reporting allows you to:

Generate a report immediately
Create scheduled reports
Create/confirm report information
Search report
Delete report
Reload report list

Control+ reporting uses a Ricoh Smart Integration (RSI) client application called SI-Log transfer app. The SI-Log transfer app forwards the job log to RSI-cloud.

The job log is exported as an xml file which has the recorded conditions or results of job executions.

This application means you can:

Configure the job log collection settings for multifunction printers (MPFs)
Create an instruction to store the job log to hard disc drives (HDD)

When your contract ends, the collection and transferring of the logs will stop automatically.

Prerequisites for Control+ reporting

To set up Control+ reporting, you’ll need:

A hard drive on the device
A licence for reporting (this would be in your contract)

Set up the SI-Log transfer app

The SI-log transfer app will automatically install when you’re using Control+.

Control+ reporting uses a Ricoh Smart Integration (RSI) client application called SI-Log transfer app. The SI-Log transfer app forwards the job log to RSI-cloud.

Job creation operation process

When a user executes a job, the xml file based on the specification of the job log will be automatically created.

The job log creation timing will vary depending on the specification of the Workflow application.

If a job log creation fails, the error message Failed to create the logs will display. This might be because the hard disc drive (HDD) is full or the HDD is broken.

Resolve errors for job creation

To resolve this error:

If you’re on a device preceding Always Current Technology (ACT) 2.0:
1. Delete the logs: Settings > Machine Features Settings > System Settings > Administrator Tools > Delete All Logs.
2. Replace the HDD.
If you’re on a device with G2.5 and G3 panels with ACT version 2.x:
1. On the home screen, press Settings > System Settings > Settings for Administrator > Data Management > Delete All Logs.

Job transfer operation process

When the creating the job log is finished, the log will transfer automatically to the RSI-Cloud using HTTPS protocol.

When the log transfer succeeds, the log data on the HDD will delete automatically.

If the device shuts down during job log transfer, the process will stop and restart when the SI-Log transfer app is started again.

When log transfer is happening, you cannot move to energy save mode or move offline.

Resolve errors for job transfer

If a log transfer fails, the log will stay in the device's HDD. The transfer process will automatically retry up to three times with 60 second durations per time. You do not need to do anything.

If other log transfers succeed, the logs will be transferred although the logs are not complete.

Error message

Log status when an error occurs

Expected reasons

Workarounds

Failed to send the logs

Logs are not transferred and remain on the device HDD.

Network trouble issue.

Issue on RSI-Cloud.

Confirm the network settings are correct.

Wait until the cloud is in operation. You can check the cloud status on the Status Dashboard.

Error message will display saying the log transfer has paused

Log transfer paused

HDD has reached maximum capacity.

Use a new hard-disk drive.

Stop job log creation

To stop the creation of job logs, you’ll need to adjust the settings.

If you’re on a device preceding ACT2.0:
1. Settings > Machine Features Settings >System Settings > Administrator Tools > Collect logs
If you’re on a device with G2.5 and G3 panels with ACT2.x:
1. On the home screen, press Settings > System Settings > Settings for Administrator > Data Management > Collect Logs Settings

If you change the setting to Active again, the logs for the period when the setting was disabled will not be created.

If you stop log creation, the already-stored logs will not be deleted.

Generate report immediately

You must have the SI-Log transfer app installed to create reports. You can generate up to 5 reports at the same time.

Access the reporting application by either:
1. selecting Reporting-Package on the Common Settings Site in Admin mode (toggle at the top right) and selecting Report List on the left-hand navigation or
2. using direct access to the reporting URL:
  1. [reporting for EU region])https://asset.dm.eu.smart-integration.ricoh.com/#/reports)
  2. [reporting for the US and Asia-Pacific region](https://asset.dm.na.smart-integration.ricoh.com/#/reports)
Under the Report List heading, select Generate Report Immediately.
Select the report template you would like to use.
1. There is further guidance on Counter (Departments) report template
Select the target devices and specify the start / end dates.
1. If you need to include a cost allocation table, go to Options (on the left-hand navigation) > set Cost Allocation Table to Enable > go back to the Report wizard and in Step 2, set Output Information to Yes > CostAllocation 1. There’s also further There’s also further guidance on creating a Cost Allocation table
Enter the management information.
1. Report name:
  1. the default is the type of report and the date when the wizard was executed, for example Counter(User)_20190901.
  2. Must not exceed 128 characters.
  3. 1 and 2 byte characters are supported.
2. Description:
  1. Must not exceed 1024 characters
  2. 1 and 2 byte characters are supported.
3. Language:
  1. Default language will set automatically following the browser’s language setting
Check the input information.
Select Create.
The generated report will be displayed in the report list.
To download the report, select Download in the Download column on the main report page.
1. Preparing - preparing to create a report
2. Generating - report is being generated
3. Failed to generate - report generation failed

Move a report to the Scheduled Reports list

You can move a report you created immediately to the Scheduled Reports list.

Go to Report List in the left-hand navigation.
Select the reports you want to move to a scheduled report.
Select the Other Processes button underneath the heading.
Select Move to Scheduled Reports.

Generate a scheduled report

You can schedule up to 10 reports.

Access the reporting application by either:
1. selecting Reporting-Package on the Common Settings Site in Admin mode (toggle at the top right) and selecting Scheduled Report List on the left-hand navigation or
2. using direct access to the reporting URL:
  1. [reporting for EU region])https://asset.dm.eu.smart-integration.ricoh.com/#/reports)
  2. [reporting for the US and Asia-Pacific region](https://asset.dm.na.smart-integration.ricoh.com/#/reports)
Under the Scheduled Report List heading, select Generate Scheduled Report.
Select the report template you would like to use.
1. There is further guidance on Counter (Departments) report template
Select the target devices and periods (days).
1. If you need to include a cost allocation table, go to Options (on the left-hand navigation) > set Cost Allocation Table to Enable > go back to the Report wizard and in Step 2, set Output Information to Yes > CostAllocation 1. There’s also further guidance on creating a Cost Allocation table.
2. Closing Date: specify the last date of the target period.
3. Period from Closing Date to Report Generation: create the report a few days after the closing day because the full data may not be ready immediately.
Enter the management information.
1. Report name:
  1. the default is the type of report and the date when the wizard was executed, for example Counter(User)_20190901.
  2. Must not exceed 128 characters.
  3. 1 and 2 byte characters are supported.
2. Description:
  1. Must not exceed 1024 characters.
  2. 1 and 2 byte characters are supported.
3. Language:
  1. Default language will set automatically following the browser’s language setting
Check the input information.
Select Create.
The generated report will be displayed in the report list.
To download the report, select Download in the Download column on the main report page.
1. Preparing - preparing to create a report
2. Generating - report is being generated
3. Failed to generate - report generation failed

Set up report notifications for scheduled reports

You can receive a notification when a scheduled report is generated. This notification will be sent automatically to all administrators’ emails. If an email address changes, you’ll need to log out and log back in to change the notification email destination.

Go to Report Notifications in the left-hand navigation.
Go to Notification Settings.
Set to On.

You will not receive a report notification if generating the scheduled report has failed.

If you do not want to receive email notifications, you can configure the setting to stop receiving the emails. If you do this, the email notification will no longer be sent to any of the administrators within your tenant.

Generate Counter (Departments) report

If you select the Counter (Departments) template, you’ll be able to download the Departments Master file in the Enter Management Information step to modify it.

Item	Description	Behaviour when conditions are not met
File size	File size must be smaller than 4 MB.	Error message about the file size being too large will show.
Input value	Values must not contain double quotes (“ ”) or commas (,) Note: An error will not occur if the user ID or code of the group is enclosed in double quotes.	Error message saying an invalid character will display.
User ID	Duplicate User IDs must not exist, they must be unique. User ID must not be empty.	Error message indicating the same user ID already exists will display. The line with the empty User ID will automatically delete.
The number of rows in Excel file	The supported number of rows must be 5,000 or less.	Error message will display if the number of rows exceeds 5,000.
The layer of department code	Department code must have 3 levels.	If less than 3 levels: A blank layer is added at the end. If more than 4 levels: The levels after the fourth are deleted.
Header of Excel file	The header must be in the first row.	The header will automatically be added.

Manage billing codes and reports

You may want to link billing codes with your reports. When Billing Code is turned on, you can link a billing code with RSI SOP login.

Select Billing Code from the left-hand navigation.
Set Use Billing Code button to On.
Either search from a list, or manually add the billing codes you want to link.

Register billing codes

Select Billing Code from the left-hand navigation.
Select Register Billing Code button.
Input the code and name.
1. Code: 1-32 characters, you can use letters, numbers, hyphen and underscore
2. Name: 1-40 characters
Select Add.

Import billing codes

Select Billing Code from the left-hand navigation.
Select the Other Processes button.
Select Import Billing Code.
Select Download Excel Template to download a template of billing codes you can modify, or upload your own template using the Browse button.

Delete billing codes

Select Billing Code from the left-hand navigation.
Select the checkboxes of the billing codes you want to delete.
Select the Other Processes button.
Select Delete.
Select OK.

Edit report information

To edit a value, double-click on it.
Edit the value.
Select the tick icon to save.

Delete report

To delete a report:

Go to either Report List or Scheduled Report List on the left-hand navigation.
Select the checkboxes of the report(s) you want to delete.
Select Other Processes underneath the main header.
Select Delete Report.
Select OK.

Set up alert notifications

You can set an alert notification to notify you if an error occurs on the devices.

Go to Alert Notification on the left-hand navigation.
Set Notification Settings to On.
Set the language.
Input the email addresses (up to 5) you want to send the notification to.
Select Send Test Email and check everything loads correctly.
Select Save.

Manage Cost Allocation Tables

Create a Cost Allocation Table

You’ll need a reporting licence to create a Cost Allocation Table. You’ll also need to enable the Cost Allocation setting for the Cost Allocation Table to become visible when generating reports (the process of how to enable this is explained when generating reports).

You can create a Cost Allocation Table to apply for print jobs per paper size and color type or for all print jobs.

This feature enables you to set the unit price per number of sides and calculate the approximate amount. You can set the amount of cost for each print side and aggregate this based on the cost allocation table when outputting a report.

The reporting is for internal cost management. The amount of allocation cost will be different from the actual invoiced amount.

Go to Options in the left-hand navigation.
Select Enabled in Cost Allocation Table.
Go to Cost Allocation Table in the left-hand navigation.
Select Create Cost Allocation Table.
Fill in the required fields (table below for further guidance).
1. The currency code depends on the country where the tenant is located.
2. You can set values in the rows as costs:

Whole numbers can be up to 6 digits
Decimals: the maximum number of digits depends on the country where the tenant is located.

You can add and remove rows for paper sizes by selecting Select/Change Paper Size.

Item Name	Description
Cost Allocation Name	Input a name for the cost allocation. 1 to 128 characters.
Description	Input explanation of the cost allocation. Supported length of characters is 1 to 1024.
Setting Type	Standard / Custom If you select Standard, Amount Per Side field will be available. If you select Custom, an administrator can configure the Cost Allocation Table per paper size and colour type.
Amount Per Side	When Standard is selected as Setting Type, a value input in Amount Per Side is used for cost allocation of all print jobs regardless of paper size and colour type.

Create a new Cost Allocation Table by duplicating an existing one

Go to Cost Allocation Table in the left-hand navigation.
Select one cost table you want to duplicate (you cannot duplicate more than one at a time).
Select Other Processes.
Select Create New by Copying Cost Allocation Table.
The Cost Allocation Table creation window will appear pre-filled with the same values as the original Cost Allocation Table.
Input the new values for the new Cost Allocation Table.

Delete a Cost Allocation Table

You must delete any live reports which are using the Cost Allocation Table.
Go to Cost Allocation Table in the left-hand navigation.
Select the cost table(s) you want to delete.
Select Other Processes.
Select Delete Cost Allocation Table.
Select Yes.
The Cost Allocation Table creation window will appear pre-filled with the same values as the original Cost Allocation Table.
Input the new values for the new Cost Allocation Table.

Manage device log file(s)

You can download the device log file in a .csv format. You can use this file to provide a device log in a security audit.

There are two ways to generate a device log file:

Generate device log immediately
Generate device log automatically

More information is below.

If the SI-Log transfer app is not installed, or the device log has not been sent, only the column name will be output to the .csv of the job log file.

The file name is “device log _ {start date}-{end date}.csv”. The dates of "{start date}" and "{end date}" are in the format according to the display language of the browser.

Generate device log immediately

If multiple tenants execute job log file generation at the same time, the file may remain in the "preparing" state for a while.

Go to Device Logs on the left-hand side navigation.
Select Generate device log immediately underneath the heading.
Select the time period you want the log to include.
Select Save.

Generate device log automatically

If you enable automatic device log generation, the device log for the previous month will be generated at midnight on the 4th of every month.

Device log generation may be delayed by up to 1 minute because the process starts once a minute.

Go to Device Logs on the left-hand side navigation.
Select the Change button next to Generate device log automatically.
Set it to On.
Select Save.

Delete device log

Go to Device Logs on the left-hand side navigation.
Select the checkboxes of the device log(s) you want to delete.
Select Other Processes.
Select Delete Device Log.
Select Yes.