Set up SecurePrint for your users

You can use 4 different methods to spool print jobs when using SecurePrint:

• Using a driver (Port Monitor) on the PC

• Sending an email with attached files to a specific email address

• Uploading a file on the Web UI

• Using an SDC (Smart Device Connector) on the Smart device 

Make sure RSI Control+ Setup is the latest version: 

1. If you installed Control+ from the Application Site:

   1. If Control+ is not displayed on the update list screen of the application site, Control+ is the latest version.

2. If you installed Control+ from Cloud Setting app:

   1. Enable automatic updates to make sure you’re using the latest version. 

To set up SecurePrint, you’ll need to complete the following steps.

1. Complete the SecurePrint prerequisites.

2. Download the driver installer (called Port Monitor).

3. Install the driver.

4. Spool the print job to RSI-Cloud.

5. Retrieve the print job.

6. Upload print jobs using email or web.

7. Upload print jobs using Chrome OS extension.

Complete the SecurePrint prerequisites 

• Check you have the following hardware specs: 

  • CPU: Core i3 1.6GHz or more

  • Memory: 4GB

  • HDD: 2GB or more of free space

• Check you have the following software specs:

  • Supported OS:

    • Windows 10 (home, pro, enterprise: 64 bit)

    • Windows 11 (home, pro, enterprise)

    • Mac OS 10.13, 10.14. 10.15

    • Mac OS 11, 12, 13

  • Supported languages: Japanese, English, French, Germany, Italy, Dutch, Spanish, Brazilian Portuguese, Traditional Chinese, Simplified Chinese, and Thai

• Supported driver: 

  • PCL6 Driver for Universal Print

Download the driver installer (Port Monitor)

Port Monitor is a print client you can use for uploading files to the RSI-Cloud Server from the local printer driver. 

The protocol used for transmitting the data is HTTPS, and the maximum size you can submit via Port Monitor is 300MB per document (spool size).

This Port Monitor is developed based on the current Flex Release service and set the version v2.0.

You can either: 

• Download a new version of Port Monitor

• Download an overwrite version of Port Monitor

More guidance is below.

Download a new version of Port Monitor

1. Find the Port Monitor download link on the Common Settings Site. 

2. Once you select the link, you’ll be prompted to download a zip file. 

3. Download the zip file. The default installation path is %Program Files Dir%\FRCX port.

4. Once you’ve downloaded the zip file, there will be an executable file (.exe) to install the driver.

After downloading Port Monitor onto your device, it will be stored in the PC registry. The path to locate it is HKEY_CURRENT_USER\SOFTWARE\RICOH\FRCX_Port.

Access the logs to troubleshoot Port Monitor

To troubleshoot Port Monitor errors, you’ll need to review the logs. 

Logs will automatically generate for troubleshooting purposes and they have a maximum size of 10MB. A new generation is created daily, or when the maximum size has been reached. 

To locate the logs: 

1. Go to the <InstallDir>\log directory (logs automatically save here). The location of your log directory will depend on where you downloaded the install, for example: C:\Program Files\FRCX Port\log.

2. The file name is fr_cx_port.log.

3. The date in the YYYYMMDD format is appended to the log’s filename, for example [port_error.log.20111207].

Resolve Port Monitor error messages

Uninstall Port Monitor

You should not perform uninstallation if there are spooled print jobs, otherwise the spooled jobs might not complete.

Uninstallation deletes all the configuration information. For v2.3 or later, user information stored in the paths below will not be deleted automatically, even after the uninstallation. 

• HKEY_CURRENT_USER\SOFTWARE\RICOH¥FRCX_Port

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

If needed, user information should be deleted manually by executing the batch files placed in the following path. Run the batch file using this Command prompt: %Installed folder path% \FRCX port\tool\fr_cx_port_regmsclear.bat

You can uninstall by: 

1. Making sure you have administrator privileges. 

2. Going to the control panel on the MFP. 

3. Go to the Program Uninstall menu.

Install the driver

Now you’ve downloaded Port Monitor, you’ll need to install the driver depending on your OS: 

• Driver installation for Windows OS

• Driver installation for Mac OS

You can also bulk-install the driver on your users’ laptops using Intune.

Driver installation for Windows OS

When the installer has been executed, a screen will appear during setup. 

You do not need to do anything while setup is happening. 

Driver installation for Mac OS

As you’re installing the driver for Mac OS, you’ll need to complete one of the following types of authentication during the setup process: 

• Email address authentication

• Tenant ID / Password authentication

• O365 account authentication (links externally)

Resolve errors for driver installation for Mac OS

Bulk-install driver on your users’ laptops using Intune

It might not be practical to individually install a driver on each of your users’ laptops. Instead, you can make use of a bulk-install for the driver on your users’ laptops using Intune. 

1. Go to the RSI portal Flex Release CX website. 

2. Go to Printer Driver. 

3. Select the installer you want to download the driver package for – this will depend on which login method(s) you have made available for your users. 

4. Change the file name of the downloaded driver package (for example, RICOH_PCL6-MailLogin-for64bitOS-1.1.1-setup.msi) to RSI Cloud Printer.msi.

   1. If you do not do this operation, Intune’s installation will show the error message The installation was successful, but application detection failed.

5. Open the Intune application. 

6. Log in to the application. 

7. Select Apps from the left-hand navigation. 

8. From the middle-navigation, select All apps.

9. Select +Add button. 

10. From the dropdown, select Line-of-business app.

11. Select Select. 

12. Select Select app package file. 

13. Select the blue folder icon to the right of the App package file dropdown. 

14. Select the renamed file RSI Cloud Printer.msi.

15. Select OK. 

16. Change the name if you need to. 

17. Fill in the Publisher field with RICOH. 

18. For App install context, make sure the toggle is set to Device. 

    1. If you do not check this, the installation will fail. 

19. Select Next. 

20. Select +Add group button. 

21. Select the target devices group, or select Add all devices if you want to distribute the driver to all devices.

22. Select Next. 

23. Check the package file name is RSI Cloud Printer.msi.

24. Check the App install context is Device. 

25. Select Create. 

26. The driver will be distributed to all laptops selected. 

Spool the print job to RSI-Cloud 

1. Start up the operating system. 

2. Load the first print job spool. 

3. You’ll see a user login window pop up. This will contain different information, depending on the user authentication method. 

   1. Email address authentication: 

      1. Check the box to save user information. 

      2. RSI User info will now cache in the cloud. The authentication popup is not displayed even after restarting the client PC.

   2. O365 account authentication: 

      1. Check the box to save user information.

      2. You’ll see an authentication popup where you can enter user information.

   3. Tenant ID / Password authentication: 

      1. Check the box to save user information. 

      2. RSI User info will now cache in the cloud. The authentication popup is not displayed even after restarting the client PC.

Set a billing code 

When spooling a print job to RSI-Cloud, you may want to set a billing code.

1. On your device, open the RSI Cloud Printer Properties application. 

2. Select Job Type/Code Dialog Settings.

3. Check the Display [Classification Code] Dialog Before Printing box. 

4. Press OK at the bottom of the dialog box. 

Now when spooling a print job, a dialog pop-up box will appear where you can enter the billing code. 

Resolve errors for spooling a print job to RSI-Cloud

Retrieve the print job 

There are two types of applications to retrieve the spooled print jobs and output from printers.

• SOP app (newer and faster print capacity)

• SI-Launcher app (conventional)

Retrieve and delete the print job using SOP app

You can select up to 100 print jobs at the same time

1. Use your administrator credentials to log in to the MFP and you’ll see the job list. 

2. Check the row of the individual job(s) or select SELECT ALL. If you want to delete the print job after execution:

   1. Select CHANGE (after you have selected the jobs). 

   2. Select Delete after Printing option.

   3. Select the Delete option. The default setting is Delete. 

3. Select START.

4. The jobs will start printing. 

To access print settings on the SOP app, select the jobs and then select the CHANGE button on the right hand side. This will navigate you to the print settings where you can adjust: 

• Print colour mode

• Quantity (minimum 1)

• 1 or 2 sided (Short /Long edge bind)

• Designate page

When a problem such as no paper or print size mismatch occurs, the device status stays as Error. In this case, the device (and not RSI-Cloud) controls the print job or screen until the problem is solved.

Retrieve and delete the print job using SI-Launcher app

You can select up to 100 print jobs at the same time

1. Log in to Flex Release Print app and you’ll see the job list. 

2. Check the boxes in front of the job(s) (you can either print these jobs or select Print Settings to adjust the settings). If you want to delete the print job after execution:

   1. Select the > arrow which appears on the right once you have selected the jobs to print. 

   2. You’ll be navigated to a window where you can select Yes or No for the option to delete the print job after execution. The default is Yes. 

3. Select Start.

4. The jobs will start printing. 

To access print settings using the SI-Launcher app select the jobs and then select the Print Settings button on the right hand side. This will navigate you to the print settings where you can adjust: 

• Print color mode

• Quantity (minimum 1)

• 1 or 2 sided (Short /Long edge bind)

When a problem such as no paper or print size mismatch occurs, the device status stays as Error. In this case, the device (and not RSI-Cloud) controls the print job or screen until the problem is solved.

Upload print jobs using email or web

You might want to upload a print job by sending it using email or web upload settings. 

RICOH supports this using an application called FlexRelease CX (FRCX).

There are different methods, depending if you’re:

• Uploading print jobs using email or web as an administrator

• Uploading print jobs using email or web as a non-administrator

Upload print jobs using web as an administrator

1. Go to the RSI portal. 

2. Make sure the Admin Mode toggle on the page header is turned on.

3. Go to FlexRelease CX app in the application settings.

4. Select the URL in the External Service URL.

5. Make sure you’re in Upload File on the left-hand navigation.

6. Select Choose File. 

7. Upload the file you want to print. 

Upload print jobs using email as an administrator

1. Go to the RSI portal. 

2. Make sure the Admin Mode toggle on the page header is turned on.

3. Go to FlexRelease CX app in the application settings.

4. Select the URL in the External Service URL.

5. Make sure you’re in Email Print Settings on the left-hand navigation.

6. Copy the email address. This is the email address for sending a document with FlexRelease CX.

7. Send an email to the address above.

Upload print jobs using email as an administrator

1. Go to the RSI portal. 

2. Make sure the Admin Mode toggle on the page header is turned on.

3. Go to FlexRelease CX app in the application settings.

4. Select the URL in the External Service URL.

5. Make sure you’re in Email Print Settings on the left-hand navigation.

6. Copy the email address. This is the email address for sending a document with FlexRelease CX.

7. Send an email to the address above.

Upload print jobs using web as a non-administrator

For web upload (maximum size of file is 40MB, with a supported file format: msg, pdf, txt, ipg, png, gif, tif). You have 2 methods of uploading: 

• upload to web using FRCX portal:

  1. [Go to the FRCX portal](https://eu.start.ricoh.com/frcx-portal/clear_ticket)  and select Upload File settings.

  2. Select Choose File above the table. 

  3. Select the file you want to upload and adjust the settings needed. 

  4. Select Upload.

• upload to web using RSI portal:

  1. Go to the RSI portal. Make sure the Admin Mode is turned off (check the toggle at the top-right hand side).

  2. Go to FlexRelease CX app.

  3. Make sure you’re in Print Job List on the left-hand navigation.

  4. Select + Add File button above the table.

  5. Select the file you want to upload and adjust the settings needed.

  6. Select OK.

Upload print jobs using email as a non-administrator

For email upload (maximum size of email is 30MB, with a supported file format: msg, pdf, txt, ipg, png, gif, tif):

1. Go to the RSI portal. 

2. Make sure the Admin Mode toggle on the page header is turned off.

3. Go to FlexRelease CX app. 

4. Open the Email Attachment Print Settings on the left-hand navigation.

5. Copy the displayed email address (this will look similar to f.3043382658@ft.frcx.ricoh.com).

6. Paste this email address into the To field on an email. 

7. Attach the document you want to upload. 

8. To adjust settings, select Email Attachment Print Settings button above the table. 

Set up automatic printing 

You can use automatic printing to automatically print jobs uploaded to RSI Cloud. 

To set up automatic printing: 

1. Upload the job to RSI Cloud.

2. Hold the smart device up to the control panel.

3. You should see a success screen. You can continue the operation using the control panel. 

4. Hold the smart device over the panel and log out to finish.

If the print process fails, an error message and message ID will appear. Make a note of the message ID and contact support with the message ID.

Upload print jobs using Chrome OS extension

You can upload print jobs using a Chrome OS extension. This feature is currently only available in RICOH Europe. 

1. Download the RICOH Chrome extension:

   1. Make sure you’re using Chrome OS 89.0.4389.82 or later (external site). 

   2. Go to the Chrome Web Store RICOH page. 

   3. Select the RICOH Cloud Print extension. 

   4. Select the Add to Chrome button.

2. Configure authentication: 

   1. Select your RICOH Cloud Print extension.

   2. Go to Auth Settings.

   3. Select your authentication type (Tenant ID, email and O365 are supported).

   4. Select Login.

3. Spool Chrome print job to RSI Cloud:

   1. Go to the three vertical dots at the very top right of your screen on the Chrome browser. 

   2. Select Print setting. 

   3. The print preview screen will open. 

   4. Select RICOH Cloud Print from the destination list.

   5. Select Print. 

   6. If the job spool fails, an error message will display. 

You can check if the spool was successful by going to Application Settings on the Common Settings Site. 

You’ll see all jobs spooled in the Job List tab.

Set up direct printing

You can print documents directly from the enterprise system, for example SAP, Oracle. 

1. Open Printer properties > Advanced Options tab > User Authentication.

2. Set User Authentication to On.

3. Go to Printer properties > General tab > Basic Setting > Basic tab > Authentication.

4. Enter Login User Name and Login Password for RSI authentication.

5. Go to Printer properties > Ports tab.

6. Choose Standard TCP/IP Port as Printer Port.

Add exception pages when printing

Exception pages have different settings from the rest of the pages in the job. For example: 

• Different page colour

• Different page type

You can create multiple exceptions for each print job. You can set exception pages in SOP or Web Image Monitor (WIM). A WIM will allow you to interact with a device from a webpage.

Set exception pages in SOP 

1. Go to System Settings > Settings for Administrator > Authentication/Charge(Only smart settings) > Administrator Authentication/User Authentication/App Auth(Only smart settings) > User Authentication Management > Basic Authentication > Printer Job Authentication.

2. Choose Simple(Limitation) and specify the IP range of the core system to Limitation Range.

Set exception pages in WIM 

1. Login to WIM as an administrator and go to Device Management > Configuration > User Authentication Management > Basic Authentication > Printer Job Authentication.

2. Choose Simple(Limitation) as Printer Job Authentication and set Limitation Range.