Connect with Cloud Services
If you’re using a RICOH package (for example Control+, LogicFlow or Connectors), you’ll need to connect the package with external services, such as cloud services (for example, Google or Microsoft).
This means you or users in your tenant will be able to access services such as ‘Scan to’/’Print from’ a shared repository or folder.
Type of folder | Who needs to set up |
A shared folder (for example, Scan to Microsoft OneDrive) | Administrator |
An access-controlled shared folder (for example, Scan to Microsoft OneDrive Auth) | Administrator |
A personal ‘My’ folder (for example Scan to My Microsoft OneDrive) | User can set this up themselves (administrator may have configured already) |
The process for administrators and users connecting with cloud services is the same.
Log in to the portal.
Select the Application Settings (General Users) icon.
On the left-hand navigation, select External Service Connections.
Select Configure in for the cloud services you want to connect to.
(Admin users only: Select the check box for Allow the service to be shared with the tenant if you want the connected service to be available to all other users in your tenant.)
Select Confirm.
Follow the on-screen instructions to configure the services, and select Allow to accept the permissions when prompted.
Select Confirm.
On the left-hand navigation, select External Service Connections.
Check the row for the services you wanted to connect with now says Configured.
Fix ‘Need admin approval’ error message
If a Need admin approval message appears for you or your users, Microsoft 365 settings need to be changed.
If you are not the Microsoft 365 administrator, you’ll need to contract the Microsoft 365 administrator to make the changes.
If you are the Microsoft 365 administrator, you’ll need to:
Log into your Azure portal.
Select Settings.
From the left-hand navigation, select User consent settings.
Under User consent for applications, make sure Allow user consent for apps is ticked.